Frequently Asked Questions

Q:

What is the Mail Service Pharmacy?

A:

Convenient home delivery of your medications at no charge beyond your Part B premium. For more information on this service, please visit our Prescription Mail Services page.

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Q:

How do I find out more about Erickson Advantage and see if it is right for me?

A:

Finding out more about Erickson Advantage is as easy as a stroll down to your community's Erickson Advantage office Monday-Friday 8:30 a.m. - 5:00 p.m. (local time), or call 1-866-774-9671, TTY: 711 8 a.m. - 8:00 p.m., local time 7 days a week.

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Q:

Do I have to file claims with Erickson Advantage?

A:

There is virtually no paperwork for covered services. You may have to file a claim if you are out of the area and receive care from a provider who will not directly bill Erickson Advantage.

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Q:

Am I covered for emergency health services when I am traveling and away from the community?

A:

Certainly! In an emergency situation, you should immediately seek care. Emergency Health Services are those Covered Health Services necessary for the treatment of an Emergency, provided Worldwide.

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Q:

What if I want to withdraw from the plan?

A:

You may dis-enroll from the Erickson Advantage Guardian plan any time of the year. You may dis-enroll from all other plans during certain times of the year, or under certain circumstances. To dis-enroll, send a written request to us. You may also call 1-800-MEDICARE (1-800-633-4227). TTY/TDD users should call 1-877-486-2048, 24 hours a day/7 days a week. If you dis-enroll you'll be guaranteed the chance to repurchase a Medigap policy. During certain times of the year, limitations may apply. Stop by our Erickson Advantage office for detailed information on enrollment periods.

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Q:

Who provides care to Erickson Advantage members?

A:

Erickson Advantage has a network of physicians/providers in addition to the primary care physicians at Erickson Living medical centers. You may go to out of network physicians/providers, but you will pay more. To receive preferred benefits, members must use our network of physicians/providers.

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Q:

If I choose not to join the health plan, can I still go to the community Medical Center?

A:

Yes, all Erickson residents can utilize the services provided at the Medical Center.

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Q:

Who can join Erickson Advantage?

A:

Erickson Advantage is only available to Erickson Living residents. As with other Supplement and Advantage Plans, you must be entitled to Part A and enrolled in Part B. You must continue to pay the Medicare Part B premium if not otherwise paid for under Medicaid or by another third party.

Enrolling with us does not affect your Medicaid eligibility. Persons with end-stage renal disease at the time of application are not eligible, except under certain circumstances.

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